Terms & Conditions

By accessing or using our platform, you agree to be bound by these Terms & Conditions and all applicable laws and regulations.

We grant you a limited, non-exclusive, non-transferable right to access and use the service for your business operations in accordance with these terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Cancellation & Refund Policy

Cloudzyfi is a subscription-based Point of Sale (POS) and business management software provided as a Software-as-a-Service (SaaS) platform. By subscribing to Cloudzyfi, you agree to the following cancellation and refund terms.

1. Subscription Cancellation

Customers may cancel their Cloudzyfi subscription at any time through their account or by contacting Cloudzyfi support at [support@cloudzyfi.com](mailto:support@cloudzyfi.com)

Cancellation will prevent the subscription from automatically renewing for the next billing period. Unless otherwise stated, cancellation does not automatically entitle the customer to a refund for the current billing period.

Customers will generally continue to have access to the subscribed services until the end of the period that has already been paid for.

2. Refund Policy

Payments for Cloudzyfi subscriptions are generally non-refundable once a subscription period has almost ended, except where Cloudzyfi determines that a refund is appropriate.

A refund may be considered in circumstances such as:

* A duplicate payment was made for the same subscription.
* A payment was successfully processed but the subscription was not activated due to a technical issue caused by Cloudzyfi.
A significant service failure prevents the customer from reasonably using the subscribed service, and the issue cannot be resolved within a reasonable period.
Cloudzyfi, at its discretion, determines that a refund is appropriate based on the circumstances.

Refund requests must be submitted with sufficient information to identify the customer's account and transaction.

3. Refund Requests

Customers requesting a refund should contact Cloudzyfi support and provide:

* The account or business name associated with the subscription.
* The email address associated with the account.
* The transaction or payment reference, where available.
* The reason for requesting the refund.

Cloudzyfi may review the account and payment information before approving or declining a refund request.

4. Payment Processing

Payments for Cloudzyfi subscriptions may be processed through third-party payment providers, including Paystack. Cloudzyfi does not store customers' full payment details. Keep name and amount paid

Once a refund has been approved, the refund will be initiated through the applicable payment provider. The time required for the refunded amount to appear in the customer's account may depend on the payment provider and the customer's financial institution.

5. Failed or Unsuccessful Payments

If a subscription payment fails, Cloudzyfi may restrict or suspend access to subscription features until the outstanding payment is successfully completed.

Customers are responsible for maintaining valid payment information and ensuring that sufficient funds are available for subscription payments.

6. Changes to Subscriptions

If Cloudzyfi introduces different subscription plans, pricing, features, or billing periods, customers may be required to select a new plan or update their subscription.

Any applicable changes to pricing or subscription terms will be communicated

7. Termination by Cloudzyfi

Cloudzyfi reserves the right to suspend or terminate an account where the customer violates the Terms & Conditions, engages in prohibited activities, attempts to misuse the service, or uses the platform in a manner that may compromise the security or operation of Cloudzyfi.

Termination resulting from a violation of the Terms & Conditions may.
8. Contact

For cancellation or refund enquiries, customers should contact Cloudzyfi through the support channels provided on the Cloudzyfi platform.

Cloudzyfi reserves the right to review and update this Cancellation & Refund Policy from time to time. Any material changes will be reflected on this page and the "Last updated" date will be updated accordingly.

You may not misuse the service, attempt unauthorized access, disrupt the platform, or use it for any unlawful or harmful purpose.

All content, trademarks, and software associated with the platform remain the property of us or our licensors and are protected by law.

The service is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages.

These terms are governed by applicable local laws. We may update them from time to time, and continued use of the service constitutes acceptance of the changes.